Terms and Conditions

1. By placing a booking at Eco Car Services for our services, the client is presumed to have agreed to these terms and conditions.
2. Requests for service should be preferably made in advance.
3. Customers should request a cancellation reference number when cancelling any pre-booking.
4. Eco Car Services cannot be held responsible for any delays caused by traffic congestion, weather conditions, road works or incidents on roads or vehicle mechanical failure.
5. Unless otherwise instructed by the customers, the Chauffeur will travel by the route considered most appropriate on the day.
6. All vehicles are fully insured and covered under a comprehensive Hire & Reward Insurance policy, as required under British law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
7. The Company limits its liability to £100.00 in the event of any consequential losses arising.
8. T he Company reserves the right (and delegates to its Chauffeurs the right) to refuse to carry any person who is thought to under the influence of alcohol or drugs and / or whose behaviour is considered to pose a threat to the Chauffeur, the vehicle or the passenger(s).
9. A reasonable amount of ordinary passenger luggage is allowed, but luggage which in the opinion of the driver amounts to an excessive weight will not be carried.
10. Upon completion of each journey a payment authorisation docket or XDA must be signed by the passenger as proof of the journey and for the approval of any journey extras.
11. To avoid being billed for a ‘no-show’, customers should not leave the pickup location without first communicating with the controller on 01494 853 060.
12. Customers will be held responsible for any damage to vehicles, fittings or equipment, through negligence, misconduct or any default of the customer or passenger(s) carried therein.
13. Additional charges apply for extra services. Extras include Airport Meet & Greet, waiting time, requests for Executive or MPV vehicles, London congestion charging, use of mobile phone, travel on the M25 motorway, parking fees, additional stops, supply of baby seats and
optional gratuity. Tariffs are available on request.
14. A 10 Minute grace period is allowed on pick-ups other than at airports, waiting time after this time is calculated retrospectively to the original pick-up time at the applicable waiting time tariff. A 30 Minute grace period is allowed at airports (excluding London City Airport) as
part of the Meet & Greet service. Waiting time is charged after this time at the applicable rate.
15. Fares on the following public holidays are charged at a third extra on the normal rate: Christmas Eve after mid-day, Christmas Day, Boxing Day, New Year’s Eve after midday and New Year’s Day.
16. The company reserves the right to use an approved affiliate supplier to fulfill any booking should we deem it necessary.